Dear Jane Consumer:
We are very sorry that your stay in the Pillow Mint Hotel was not like you expected. We always try to make the stay of our guests as comfortable as possible.
We have talked to the staff who attended you and the told that it was a mistake in the computer. It seems in your reservation on the Internet more nights had been reserved, but the price was the same. We take note of the fact that we need to improve our facilities.
We would like to offer you a new stay in any of our hotels. Your stay will be totally free for two weeks. Once again, we apologise for any inconvenience that we may have caused, and I hope that you still rely on us.
Tracy Alvord
Manager
Pillow Mint Hotel
